Refund policy
Return & Refund Policy
At Flicksy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Money Back Guarantee
We offer a 30-day money-back guarantee from the date your order is delivered.
If you're not satisfied with your purchase for any reason, simply contact us within 30 days.
Eligibility
To qualify for a refund:
- Request must be made within 30 days of delivery.
- Product should not be intentionally damaged.
- Order details must be provided.
- We may request photos or videos if the item is damaged or defective.
Non-Returnable Items
For hygiene and safety reasons, certain personal-use products may not be eligible for physical return once opened. However, depending on the situation, we may issue a replacement or refund.
Damaged or Incorrect Items
If you receive:
- Wrong product
- Damaged product
- Defective product
Please contact us within 48 hours of delivery with photographs.
We'll arrange a replacement or refund.
Refunds
Once approved:
- Refunds are processed to the original payment method.
- Most refunds are completed within 5–7 business days, depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled before they are shipped.
Once shipped, cancellation may no longer be possible.
For assistance, contact our support team.